FAQ

Register - Why register in yria?

Registration on our site is necessary in order to be able to launch it order you want to make. To be precise, for the order they need information such as address, telephone and e-mail to enable delivery of the order. Also, by registering with yria you have more speed at the completion of the order without having to state the same each time items, you have access to the history of your orders, you can create your own wish list and have as many delivery addresses as you want.

Register - I want to join yria. How can I do it;

To become a member click on the "Register" at the top right of the site. In the form that appears you fill in the information needed to create your account on the site. Now you can also buy from yria!

Register - I forgot my yria password. What should I do;

The password recovery process is easy. In the entry form and below the password field, click on the link "I forgot my password" or click here . In the page that appears, fill in your e-mail and you will receive an e-mail with the instructions to create a new password.

Order - How do I order from yria?

At yria you order at any time online by clicking on the option "Add in the cart "next to each product. You can also order by phone by contacting us at 26950 24323 (from mobile), Daily: 09:00 - 19:00.

Order - How am I informed about the progress of my order by yria?

From the moment you place your order you are informed via e-mail and / or SMS about its evolution. To be precise, you are informed in the following phases of the order You: a) When you place a new order, you receive a confirmation e-mail that the order successfully registered b) When your order is processed and collection begins of its products, you receive a new e-mail with the estimated delivery time c) when your order is delivered to the carrier, you receive an e-mail for the exact time delivery. You can also see the progress of the order at any time through your yria account. The updates you receive via e-mail You can also receive them via SMS as long as you have told us your mobile phone when you placed your order.

Order - Can I change the products of my order from yria?

You can make any change you want in your order until it is delivered to the carrier. You can add or remove product or even replace a product you have ordered. In more detail, for orders that are to tradition:

a. in 1-2 working days changes are made until 13.00 on the day of delivery,
b. in 4-6 working days changes are made within 48 hours from the date where the order was created.

However, we would like to remind you that for your best service, they are allowed up to 3 changes per order.
In any case the change can be made either by contacting us by phone or via e-mail at [email protected] . When you want to add or replace a product at the time of sending the order changes as the process for the product you just added starts again.

Order - How do I find the size that makes me yria?

At yria you can find exactly the size that fits you in all the clothes and shoes of the site using the size chart that is next to each fashion product, by clicking on "What is my size"

Payment - How do I pay yria?

At yria you can pay in any of the following ways: a) By cash on delivery, ie by payment in cash upon delivery of the order , b) By depositing the value of your order in a yria bank account (Eurobank IBAN: GR1902602150000440201167106) and c) By credit card and payment in up to 12 interest-free installments.

Payment - Is it safe to pay by credit card at yria?

Yria uses the most secure method of payment by credit card. The card details are encrypted using Comodo 128bit method, one of the safest companies in the world. Payment is not made immediately but only when the order is launched. In the period from the moment you place the order until it is picked up by the carrier, the value of your order is bound with pre-approval of your credit card.

Send order - How do I receive my order from yria?

Yria delivers to any place you choose through partner courier companies. You can see details about the shipping methods here .

Send order - When do I receive my order from yria?

On our site, just below the price of each product, the delivery days are listed. Actually:

• Immediately available products need 1-2 business days to be delivered.
• Products that are not immediately available need 4-6 business days .
• Products marked "upon order" take up to 15 business days to be delivered.

• In new products which are expected and will be available soon from yria, there is a pre-order option . In this case you enter a priority list to be one of the first to receive the product when it arrives.

Send order - Can someone else pick up my order from yria?

You can order from yria and you can decide who will receive it outside if you have paid by credit card, then you are required to be present at Delivery with your ID and sign the credit card bill.

Return - Service - Can I return a product I bought from yria?

You can return any product you have bought from yria as long as the packaging has not been opened and the product has not been used within 10 calendar days days after receipt, with a shipping charge to the sender.